Privacy Policy

Last Updated: December 31, 2025

At Savour Fresh To Go (“Savour”, “we”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our ordering and management services (the “Services”), which are powered by DSTNY Commerce (“DSTNY”).

1. Who We Are

Savour Fresh To Go operates the food ordering experience and customer support. DSTNY Commerce provides the commerce and operational platform used to power parts of the Services (including order processing and administration).

2. Information We Collect

• Account & Contact: Name, email address, phone number, and basic profile details.
• Order & Transaction Details: Items purchased, quantities, special instructions, delivery/pickup notes, timestamps, and order status.
• Payment: Payments are processed securely by our payment providers; we do not store full card numbers. We may retain limited payment-related metadata (e.g., authorization status, last 4 digits, and transaction IDs) where provided by the processor.
• Device & Usage Data: IP address, device identifiers, browser type, log data, and analytics to improve reliability and user experience.
• Support Communications: Messages you send to us (e.g., emails or support requests) and our responses.

3. How We Use Information

• Provide, operate, and improve the Services (including order fulfillment, confirmations, and updates)
• Authenticate users and help prevent fraud and unauthorized access
• Communicate service messages (e.g., order status, receipts, and important operational notices)
• Provide customer support and respond to inquiries
• Comply with applicable legal, tax, and regulatory obligations

4. Sharing & Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• With DSTNY Commerce: To operate and support the platform functions that enable Savour Fresh To Go services.
• With Service Providers: Trusted vendors that help us run the Services under confidentiality obligations.
• Legal & Safety: If required by law or to protect rights, safety, and security.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to applicable law.

5. Cookies & Analytics

We may use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and improve the Services. You can control cookies through your browser settings; disabling cookies may impact features.

6. Data Retention

We retain personal information for as long as necessary to provide the Services, meet operational needs, comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure.

8. Your Choices & Rights

• Request access to, correction of, or deletion of certain personal information (subject to legal/operational limits)
• Opt out of promotional communications (service/transactional messages may still be sent)
• Control cookies via browser settings

9. Children’s Privacy

The Services are intended for adults and business operations. We do not knowingly collect personal information directly from children.

10. International Users

If you access the Services from outside the Bahamas, you understand that your information may be processed in locations where Savour, DSTNY, or our providers operate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

Questions or requests? Email support@savourbahamas.com.